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Resources

Customer Win

US-based Specialty Pharmaceutical Company Chose Voxai For Genesys Cloud CX Migration

A US-based specialty pharmaceutical company chose Voxai to migrate their legacy contact center to Genesys Cloud CX to improve patient and practitioner experiences. Solution: Migration of legacy contact center to all-in-one Genesys Cloud CX Services: CX Consulting and Professional Services Read more…

By Team Voxai, 10 monthsMay 23, 2022 ago
Customer Win

Top 50 Global Financial Services Company Banks On Voxai For Genesys Cloud CX Migration

A top 50 global financial services company banks on Voxai for Genesys Cloud CX Migration to deliver exceptional customer and employee experience. Solution:  Genesys Cloud CX Migration Services:  Advisory Services, CX Thought Leadership, Professional Services, and Testing Services. Voxai Solutions, a Read more…

By Team Voxai, 1 yearMarch 29, 2022 ago
voxai case study on Genesys cloud CX migration
Voxai wins a vehicle service client
Customer Win

Premier Collision Repair Company Entrusted Us With Genesys Cloud CX Enhancement Project

Voxai Solutions, a specialized solutions integrator of Genesys-based contact center solutions, is pleased to announce that it has won the contact center enhancement contract with a US-Based, nationwide premier collision repair company. The scope of Phase I includes configuration and Read more…

By Team Voxai, 1 yearMarch 17, 2022 ago
Customer Win

Voxai Solutions Wins Contact Center Enhancement Project of Large Regional Utility Provider

A large regional utility provider entrusted us with their contact center modernization project powered by Genesys cloud CX and a host of other value-add integrations for optimized service journey orchestration. Voxai Solutions, a specialized solutions integrator of Genesys-based contact center Read more…

By Team Voxai, 1 yearMarch 10, 2022 ago
Customer Win

We’re Excited To Announce A Significant Win In The Healthcare Vertical.

Voxai Solutions, a specialized solutions integrator of Genesys-based contact center solutions, is pleased to announce that it has won the contract with one of the USA’s largest non-profit health care services provider for Genesys Cloud CX Migration. The collaboration provides Read more…

By Team Voxai, 1 yearFebruary 23, 2022 ago
Knowledge Base

3CX Unified Communications Solutions Made Easy

No matter how big or small your company is, the right Unified Communications solution can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility and enhance the customer experience. 3CX’s UC functionality is Read more…

By Team Voxai, 1 yearFebruary 22, 2022 ago
Partnership

Voxai joined forces with USU Solutions 

Voxai Solutions, a leading Genesys-based contact center solutions provider, announced a partnership with USU Solutions, a leading Knowledge Management Solution provider. These two market leaders are joining forces to bring unparalleled Genesys experience and access to a mature, AI-powered Knowledge Read more…

By Team Voxai, 1 yearFebruary 22, 2022 ago
News & Events

Voxai Solutions Announces new Sales Leader

Coppell, Texas- Voxai Solutions (http://www.voxai.com ) announced the appointment of David Baker as Vice President of Sales. David will be focused on expanding the North American sales organization. He brings over 20 years of sales and sales management experience with several contact Read more…

By Team Voxai, 1 yearFebruary 20, 2022 ago
CX

CX is more than Technology 

CX is more than Technology – Voxai brings industry-leading consulting and business experience to help you transform your contact centers.  How? Contact Center EvaluationsVoxai provides a rigorous process to review and examine the various aspects of your contact center to Read more…

By Team Voxai, 1 yearFebruary 14, 2022 ago
Genesys

Genesys Rapid Response

Helping customers navigate the unexpected challenges caused by the COVID-19 outbreak We are all adapting to the ever-changing COVID-19 outbreak. For many, that means enacting new policies in the interests of public safety and government mandate requiring employees to work Read more…

By Team Voxai, 1 yearFebruary 14, 2022 ago

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  • Voxai has been the trusted partner for customer-centric brands for architecting, implementing, and managing Contact Centers and Customer Experience (CX) solutions since 2005. We are proud that Voxai has been selected by CIO Applications as one of the Top 10 companies at the forefront of providing customer experience solutions and transforming businesses in 2022. We combine forces with Genesys to recreate experiences centered on a unique brand purpose that close the gap between brand promise and customer experience.

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