Voxai Solutions, a specialized solutions integrator of Genesys-based contact center solutions, is pleased to announce that it has won the contract with one of the USA’s largest non-profit health care services provider for Genesys Cloud CX Migration.
The collaboration provides the health care service provider with a clear, seamless path to Genesys Cloud CX while enabling frictionless digital self-service and agent-assisted customer experiences. With the help of Voxai Solution, the health care service provider will be uniquely positioned to transform its services via effective, engaging patient engagements now and into the future. All the business units will be migrated in a phased manner from DTMF to natural language to capture intent while leveraging queue-specific dynamic messaging with the primary objective of improving overall CX. This contract win exemplifies Voxai’s competitive position in the market and highlights the company’s commitment to delivering Genesys Cloud CX solutions to clients.
Solution: Genesys Cloud CX Migration
Services: Migration Services, Professional Services, Testing and Training
While talking about the new contract win,
Sunil Rudraraju, CEO of Voxai, said, “We are excited as this win is significant for many reasons including our growing presence in the healthcare vertical and building on the success of other implementations this year. The Client is migrating from DTMF to natural language to capture intent while leveraging queue-specific dynamic messaging with the primary objective to improve overall CX. It is to realize operational and business efficiencies and provide management with high-quality insights and patient engagement – which is invaluable to their ongoing success in this sector. Our proven contract win momentum demonstrates our excellent delivery model and continued service delivery innovation.”