Voxai Solutions, a leading Genesys-based contact center solutions provider, announced a partnership with USU Solutions, a leading Knowledge Management Solution provider. These two market leaders are joining forces to bring unparalleled Genesys experience and access to a mature, AI-powered Knowledge Management Solution, USU Knowledge Management. Voxai is excited to partner Read more…
Coppell, Texas- Voxai Solutions (http://www.voxai.com ) announced the appointment of David Baker as Vice President of Sales. David will be focused on expanding the North American sales organization. He brings over 20 years of sales and sales management experience with several contact center technology and services companies. Prior to joining Voxai, David Read more…
CX is more than Technology – Voxai brings industry-leading consulting and business experience to help you transform your contact centers. How? Contact Center EvaluationsVoxai provides a rigorous process to review and examine the various aspects of your contact center to highlight areas of improvement in your business processes, applications, and Read more…
Helping customers navigate the unexpected challenges caused by the COVID-19 outbreak We are all adapting to the ever-changing COVID-19 outbreak. For many, that means enacting new policies in the interests of public safety and government mandate requiring employees to work from home. Our customers need us more than ever and Read more…
Genesys Interaction Analytics and Recording Solutions Interaction Recording and Analytics are powerful tools to help your business record, measure, and improve the customer experience. Most businesses have a defined quality process but still struggle with effectively monitoring and measuring voice and text-based interactions in significant quantities to truly understand their Read more…
Every minute counts when technical issues affect customer calls routing into a contact center. SLAs for critical contact center environments demand quick troubleshooting, and Oracle’s EOM enables network-wide views of calls and registrations and global KPIs and statistics, network equipment statistics and information, and user group and trunk information. Voxai Read more…
Looking for an easier, better way to manage your contact center workforce? Want to maintain workplace rules while cultivating staff motivation and performance? Voxai can help you positively leverage your staff resources by deploying a feature-rich workforce optimization solution tailored to your environment. Utilizing Genesys WFO solutions, we have the Read more…
More and more customers are moving away from interacting with businesses solely through the traditional voice channel. Customer engagement marked by the use of chat, email, and co-browse has overtaken the voice channel, and a fundamental shift by companies to support omnichannel customer care scenarios is required. Consumers connect with Read more…
Voxai is experienced in implementing the Genesys Proactive Contact solution and the Outbound Contact solution to optimize customer care goals and outreach capabilities. Our team has built custom integrations to the outbound contact technology to allow managed notifications from external business applications and to fully leverage the power of the Read more…
Voxai has expertise in handling complex reporting issues and validating reporting data for complex multi-site implementations. We have implemented Genesys platform software, including CCPulse+, CCA, Infomart, and Interact Insights, to produce real-time as well as historical reports on contact center activity. We partner with our customers to evaluate their requirements, Read more…